Frequently Asked Questions

Which pizza comes with free garlic sauce and pepperoncini?

With every pizza at PAPA JOHNS, you get our special garlic sauce and pepperoncini for free.

Is there a minimum order value for delivery?

Yes, the minimum order value for delivery is 16.00 BGN.

Do I need to pay for delivery?

Yes. The delivery fee is 1.99 BGN.

What are the restaurant's working hours?

Our working hours are from 12:00 PM to 9:00 PM.

How long does it take to deliver a pizza?

Your pizza usually arrives at your address within about 30 minutes, but the exact timedepends on the current workload and road conditions.

Why can’t you deliver to my home?

We can't deliver to your home because it is outside the delivery zone of the nearest restaurant. You can order in-store and pick it up to take home.

Why do I have to enter my address before placing an order?

We need to ensure that we can deliver to your area before you select your food.

Are the prices different in the physical menu and online?

No, the prices in our paper menu and online are the same.

Do you accept large bills for cash payments?

Yes, we accept large bills for cash payments.

Do you accept credit cards?

Yes, when paying online through our website or app.
For payment upon delivery, only cash is accepted.

How will I know that the restaurant has received my order?

When you place your order online, you will receive a confirmation that the order has been successfully placed. This means that the restaurant has received your order. If you want to inquire about the order, please contact our Call Center at 0700 91190.

Can I order online and then pick up my order directly from the restaurant?

You can select the "Pickup" option when placing an order for pizza.

Why can’t I order from any restaurant of my choice?

To maintain our high standards and ensure the hottest and freshest pizzas, each restaurant has a specific delivery zone. If you are outside this zone, you will not be able to place an online order from that restaurant.

Can I view the menu without logging in or creating a password?

Yes. Click on "Menu." You can view the menu as a guest without registration or password.

Can I order a pizza for tomorrow?

Yes, you can order a pizza for a specific time within the same day.

How long can a pizza be stored?

The shelf life of freshly baked pizza is:
• At a temperature of +2 ̊C to +6 ̊C – 24 hours,
• When warm – 3 hours.

What is Papa Reward?

Papa Reward is our loyalty program that allows you to earn, collect and use bonus points. For every 5 BGN spent, you receive 10 bonus points.

How can I earn bonus points?

• By ordering online on our website. It doesn't matter how you receive your order—via delivery or pickup—you will earn X bonus points for every Y amount in BGN.
• By completing tasks on social media. Go to "Papa Rewards" and open the "Earn Additional Points" section. There, you will find tasks. Complete them and earn additional bonus points.

How can I use bonus points?

Bonus points can be used to exchange for gift items. Go to the "Rewards" section on the site or select "Use Your Points" in the app to find a list of gift items. Click on the "Redeem" button under the gift you want to receive. If you have enough bonus points, the selected gift will be added to your order. After you complete your order, the designated bonus points will be deducted from your total number of points.

Is there an expiry date for bonus points?

Yes, bonus points expire after 360 days if no purchase is made during this period.

Why haven’t I received bonus points after my order?

Bonus points will be added to your account within 24 hours after you pay for your order.

What is a promo code?

A promo code is a keyword or a set of characters that allows you to activate a promotion and receive a gift. There are one-time or multiple-use promo codes. A one-time promocode can only be used once while the promotion is active. A multiple-use promo code can be used for unlimited orders while the promotion is active.

Where can i get a promo code?

Follow us on Facebook and Instagram, check our messages and updates, visit our website, and you will surely learn about new promotions and promo codes. To receive our special offers by email, go to the "Sign Up" section on our website and fill out a short form.