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Maintaining the privacy and security of personal data is important to us. We appreciate you reading this policy, which will help you understand how we process your personal data. Since we constantly strive to develop and improve our services, this privacy policy may change. Thank you for checking this regularly. If you have any questions regarding this privacy policy, please contact us through the contact page.
• We collect the information you provide to us.
• We collect information sent by email from visitors to our website.
• We collect electronic information through cookies.
For more information, please read below.
When you create an account on www.papajohns.bg, you will be asked to provide your name, email, postal address, and phone number. You will also need to create a username and password. Every time you place an order, we collect information about your chosen Papa Johns restaurant and your order. If you place an order by phone or through a method other than the online service,you will be asked to provide your name, address and phone number. Each time you place an order, information about your restaurant choice and order will be collected.
In this case, you provide the information voluntarily, agreeing to have it processed, being informed of the purposes and conditions under which this happens.
We store the information you provide, as well as the information we collect electronically, in our data base. We own, maintain and manage our servers, which contain this database. Access to these servers is protected by a firewall and access controllers.
This is our current Privacy Policy, but we reserve the right to change our website and this Policy at any time. We ask you to check it regularly. If our data collection, storage and usage practices change, the data collected under previous policies, for the period you have agreed to use that information under the new policies, will be used.
Your information is protected by your password. Therefore, keep your password secret and do not share it with anyone. We will never disclose your password. If you share your computer with others, we recommend closing the browser window after use and always logging out.
This privacy statement describes how we process information that can be linked to or identify an individual (“Personal Data”). This privacy statement demonstrates our commitment to protecting our customers information and their privacy.
The General Data Protection Regulation (GDPR) was established to protect the data of EU citizens. Our goal is to comply with all the requirements set out in the GDPR, which means that personal data:
• Must be processed fairly and lawfully;
• Can only be collected for specific and lawful purposes;
• Only the necessary data required for the intended purpose may be collected;
• Must be accurate and kept up to date;
• Must not be stored for longer than necessary;
• Must be protected and processed in accordance with the rights of the data subject.
Whenever Papa Johns holds or processes your personal data, you, as a data subject, have the following rights:
• Right of access – You have the right to request a copy of the information we hold about you.
• Right to rectification – You have the right to correct any data we hold about you if it is inaccurate or incomplete.
• Right to erasure – Under certain circumstances, you can request that we delete all data we hold about you.
• Right to restrict processing – When certain conditions apply, you have the right to restrict the processing of your data.
• Right to data portability – You have the right to transfer the data we hold about you to another organization.
• Right to object – You have the right to object to certain types of processing, such as direct marketing.
• Right to object to automated processing, including profiling – You also have the right to be subject to the legal effects of automated processing or profiling.
This privacy statement applies to personal data you provide to Papa Johns or that is obtained through other means, as described below.
The data controller for www.papajohns.bg is “I’amfresh” EOOD, headquartered at Stara Zagora,ul. “Sveta Troitsa” No. 223, fl. 4, apt. 8, EIK 207498515, represented by Petar Stoyanov –Manager. Where there is a registration form on this website, the name of the company Papa John’s may change depending on the current offer or the purpose of data collection. Papa John’smay hire third parties to process data, but only on behalf of Papa John’s.
This website is not intended for individuals under 18 years old. If you are under 18, you may not register or use the website.
When Papa John’s provides links to other services, we are not responsible for the content or privacy practices of those services.
Papa John’s reserves the right to change, modify, or otherwise update this privacy statement at any time, and we ask you to review it from time to time.
Our terms and conditions can be viewed here.
When Papa Johns processes and uses your personal data in accordance with the law, Papa Johns retains your personal data (i) as long as necessary to fulfill the purposes stated below, or (ii) as long as Papa Johns has a legitimate interest in using your personal data, or (iii) as long as you have consented to Papa Johns using your personal data until you withdraw that consent.
However, where Papa Johns is legally obliged to retain your personal data for a longer period or where your personal data is necessary to assert or defend legal claims, Papa Johns will retain your personal data until the relevant retention period ends or the claims are resolved.
As a general rule, providing consent and supplying the personal data listed below is entirely voluntary; usually, there are no adverse consequences for you if you choose not to provide personal data. However, there are circumstances where Papa Johns cannot take action without certain personal data, for example, because this personal data is necessary to process your orders or provide access to an online offer or newsletter. In these cases, unfortunately, it is not possible for Papa Johns to provide the requested information without the personal data.
As part of a global group of companies, Papa Johns has subsidiaries and service providers both within and outside the European Economic Area (EEA). As a result, when Papa Johns processes your personal data for the purposes outlined in this Privacy Statement, Papa Johns may transfer your personal data to countries outside the EEA, including countries where the legal protection of data is not comparable to that within the EEA. When such transfers occur, they are based on Standard Contractual Clauses (under European Commission Decision 87/2010/EC or future replacement) to ensure that your personal data is subject to a level of protection similar to that in the EEA.
Papa Johns understands that the internet is not a secure environment, so we have implemented security measures to protect against the loss, misuse or falsification of personal data.
All data collected as a result of your visit to our website or any of our establishments is treated as confidential and will not be disclosed to anyone outside of Papa Johns or any of Papa Johns’representatives without your notification.
If your name and other personal data are in our database and you request their deletion or correction, we will do so within 30 days of receiving your request. To make a request, please follow the link provided in Section 5 below.
At any time, you can submit a request for Papa Johns to provide you with information about what personal data Papa Johns holds about you and for its modification or deletion. However, PapaJohns may only delete your personal data if there is no legal obligation or overriding right for Papa Johns to retain it.
You may request a copy of the personal data you have provided to us. In this case, please follow the link provided in Section 5 below and specify the information or activity to which your request refers, the format in which you would like this information, and where your personal data should be sent. We will carefully consider how best to provide you with this service. In case of uncertainties, we may contact you. We reserve the right to request your identification to verify your identity.
Additionally, you can request that Papa Johns restrict your personal data from future processing under the following conditions: (i) you claim that the personal data we hold about you is inaccurate (but only for as long as Papa Johns is required to verify or correct the accuracy of the relevant personal data), (ii) there is no legal basis to retain your personal data and you require Papa Johns to restrict future processing, or (iii) when you object to the processing of your personal data by Papa Johns (based on Papa Johns' legitimate interests) while it is necessary to verify whether Papa Johns has a continuing interest or legal obligation to process your personal data.
Follow the link in Section 5 below to make such a request.
If you believe that Papa Johns is not processing your personal data in accordance with the requirements set out or applicable data protection laws in the European Economic Area (EEA),you may file a complaint with the data protection authorities in the EEA country in which you reside, or the data protection authorities in the country or state where Papa Johns is located in the EEA. In the Republic of Bulgaria, the supervisory authority is the Commission for Personal Data Protection with address: Sofia, P.O. 1592, Prof. Tsvetan Lazarov Blvd. No. 2 or www.cpdp.bg.
You can also contact us using the information provided in Section 5.
In the following cases, Papa Johns is entitled to process your personal data under data protection legislation on the grounds that it is done in legitimate interest:
• Provision of Requested Goods and Services: When you order goods and services from Papa Johns, we will use the personal data you entered in the registration form (typically your name, email address, delivery address, phone number and, when a payment is made to Papa Johns, credit card number or bank details) solely to process your order and provide the requested goods and services. All orders made online will be confirmed via email if you provided an email address. This may include necessary steps to fulfill the agreement, responding to your related requests, providing delivery and payment information and handling or providing feedback and customer support. It may also include data from conversations you initiate through chat features on Papa Johns websites, contact forms, emails, or phone calls. This privacy statement includes, but is not limited to access to Papa Johns online services, promotions, contests, other content, newsletters or events.
• Opening an Account with Us: We may use your email address to confirm your account, send you payment notices, provide you with information on changes or special offers for our products and services and send notifications and other explanations as required bylaw.
• Information About Our Products and Services: Within the existing relationship between you and Papa Johns, we may inform you, where permitted by local law, about our products or services that are similar or related to the products and services you have already purchased or used from Papa Johns. Regarding marketing-related communications (such as emails and SMS messages), (i) Papa Johns, where legally required, will provide you only with information you have subscribed to and (ii) we will give you the opportunity to opt-out. Please inform us if you no longer wish to receive additional marketing-related communications from us. You can unsubscribe from these communications at any time. We treat you as a "customer" of Papa Johns up to and including 13 months from the last order.
• Surveys and Questionnaires: Papa Johns may invite you to participate in surveys and questionnaires. These surveys and questionnaires are primarily designed to be completed without providing personal data. However, if you enter personal data in surveys and questionnaires, Papa Johns may use this information to improve its products and services.
• Improving Our Products and Services: Papa Johns may anonymize personal data provided under this privacy statement to create anonymized information used to improve its products and services. We may use personal and personalized information to tailor your experience when using our interactive services. In the case of phone calls or chat sessions, Papa Johns may record these conversations or sessions (after notifying you during the call and before the recording begins) to improve the quality of our services. We may use your IP address or other identification information to troubleshoot issues with our server, monitor the number of users and/or manage our interactive services, as well as to identify and eliminate fraud.
You may object at any time to how Papa Johns uses personal data based on legitimate interest by unsubscribing. Additionally, every form of marketing communication includes an opt-out option. When you do so, Papa Johns will stop using your personal data for all the purposes mentioned above and will remove your data from its system, unless we are allowed to use this personal data for other purposes discussed in this privacy statement or Papa Johns determines and demonstrates a legitimate interest in continuing to process personal data.
In certain cases, Papa Johns may ask for your specific and informed consent and any information you provide in this way will be used only for the purposes for which you have given specific consent. This typically includes "subscription" and providing information about yourself. For example, for individuals who have registered on our website but have not yet purchased any products or services, we will ask for your consent to process your information before sending you marketing offers.
You can withdraw the consent you have given at any time by unsubscribing using the link provided in Section 5 below. If you opt out, Papa Johns will no longer continue to process personal data related to this consent beyond the time required by law. If Papa Johns is required to retain your personal data for longer due to legal reasons, your personal data will be protected from further processing and will be stored only as long as required by law. However, the withdrawal will not affect the processing of past personal data stored by Papa John's up to the time of your withdrawal.
Cookies are used by Papa Johns to identify you as a regular customer. There is no tracking of your activity on the Service or any information about you; they are used only to identify you if you have used the website before, to welcome you back and to show you your previous purchases or to use our online services.
To manage your personal data, including:
• Requesting access to your personal data;
• Requesting the deletion of your personal data;
• Requesting the correction of your personal data;
• Requesting restriction of the processing of your personal data;
• Unsubscribing from marketing communications; or
• Giving consent for specific processing of your personal data,
Please send us an email at info@papajohns.bg.
Papa Johns will respond to your request within 30 days. We may contact you or request additional information to better understand your request or to confirm your identity.
You can contact Papa Johns regarding any questions related to the use of your personal data by emailing info@papajohns.bg, or by contacting the data controller "Iamfresh" Ltd., registered at: Stara Zagora, ul. "Sveta Troitsa" No. 223, Floor 4, Apt. 8, UIC 207498515, represented by Petar Stoyanov – Manager.
If you have any questions about this Policy or want to correct or update your information, please email us at info@papajohns.bg
